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How to Spot and Avoid the Geek Squad Email Scam

Navigating through the world of emails can sometimes lead us to scams. One of the latest tricks out there is the Geek Squad email scam. Here, we will explain what this scam is, how it works, and how to avoid it.

What is the Geek Squad Email Scam:

The Geek Squad email scam happens when someone pretends to be from Geek Squad, which is a part of the well-known electronics company, Best Buy. These scammers send out fake emails that look like real order confirmations or subscription renewals that you didn't actually make.

The scammers make these emails look very real, using official logos and made-up order details. The goal of the scammers is to trick you into thinking a large payment has been made, causing you to call them to find out more or cancel the order. Their ultimate aim is to trick you out of your money.

How Does the Scam Work:

The scam really starts when you call the number provided in the email. The scammers will tell you that a big purchase has been made from your account and that they can cancel it. They then ask for your personal information, like credit card details, which a real company would never do over the phone.

Sometimes the scammers will say that they need to access your computer to cancel the purchase. They claim that a strange problem with your computer caused the purchase to happen. If you give them access to your computer, they can then take your money, install harmful software, and even charge you for services they didn't provide.

How to Spot the Scam:

Here are some ways to tell if an email is a scam:

  • Look for spelling or grammar mistakes in the email.

  • Check the email address of the sender to see if it looks strange or unofficial.

  • An attached invoice or bill

  • See if the email addresses you by name or just uses a generic greeting like "Dear Sir/Madam."

  • Don't click on links in emails. You can use a link-checking website to see if they lead to strange or unofficial websites.

  • Check if the transaction mentioned in the email is in the same currency as your bank account. If it's not, the email might be a scam.

  • Be suspicious if the email asks you to contact them quickly. Scammers do this to try to make you panic and make a mistake.

  • Make sure the email from Geek Squad is sent to the email address you used to sign up with them.

  • Confirm with your bank that no transaction has been made.

How to Avoid the Scam:

If you think an email might be a scam, don't reply to it, click on any links, or download any attachments. Also, don't share your personal information through email or over the phone. The best thing to do is to ignore the email, delete it, and block the sender.

What to Do If You've Been Scammed:

If you think you've fallen for the scam, here's what you should do:

  • Don't do anything else the scammers tell you to do.

  • Block the number you called.

  • Call your bank and let them know what happened if you've given out your personal information.

  • Check your computer for harmful software if you've downloaded anything from the email.

  • Change your login details if you've signed up for anything through a link the scammers sent you.

Remember to keep an eye out for these scams and to avoid them as much as possible. It's also a good idea to let your friends and family know about these scams so they can avoid them too.

If you have fallen for this or any other scam, we recommend booking an appointment for us to check your computer and remove any malicious software that may have been installed.

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